Privacy Policy

Last updated: June 2026

At Swapping Wardrobe, we take your privacy seriously. This policy explains what information we collect, how we use it, and the steps we take to keep it safe.

1. Information We Collect

Account Information

When you register, we collect your name, email address, and password. This is required to create and manage your account.

Profile Information

You may choose to add a profile photo, bio, and clothing preferences. This information is visible to other members.

Listing Information

When you list an item, we collect item descriptions, photos, pricing, and condition details.

Transaction Information

We collect details of purchases, sales, and swaps you complete on the platform, including payment information processed securely through Stripe.

Address Information

Your shipping address is collected for fulfilment purposes only. All addresses are encrypted using AES-256 encryption. Your address is never shared with or visible to other users — all shipping labels are generated by our platform directly.

Device & Usage Data

We collect standard analytics data including browser type, device type, pages visited, and time spent on the platform to improve your experience.

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process transactions and generate shipping labels
  • Send order updates, tracking notifications, and platform communications
  • Improve the platform experience
  • Detect and prevent fraud or policy violations
  • Comply with Australian legal obligations

3. How We Protect Your Information

  • All addresses are encrypted with AES-256 encryption
  • Payments are processed via Stripe — we never store your card details
  • Our platform uses HTTPS throughout
  • Access to personal data is restricted to authorised personnel only

4. Sharing Your Information

We do not sell your personal information. We share data only with:

  • Stripe — for payment processing
  • Australia Post — for shipping label generation
  • Legal authorities — where required by Australian law

5. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your account and associated data
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@swappingwardrobe.com

6. Cookies

We use cookies to maintain your session, remember preferences, and analyse platform usage. You can disable cookies in your browser settings, though some features may not function correctly.

7. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notification.